Refund policy
At Beauty Aurex, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.
14-Day Return Period
You have 14 days from the date of delivery to request a return. After 14 days have passed, we may not be able to accept the return
Return Conditions
To be eligible for a return, the product must be:
- Unused and unopened
- In its original condition and packaging
- Complete with all original accessories, labels, and documentation where applicable.
- Returned within the 14-day return period.
For hygiene and safety reasons, products that have been opened, used, or otherwise cannot be resold may not be eligible for return.
How to Request a Return
Before sending anything back, please contact us using the contact information provided on our website. Include your order number and a description of the reason for the return. We will provide further return instructions.
Please do not send products back without contacting us first, as this may delay the processing of your return.
Return Shipping Costs
Unless the product is defective, damaged, or incorrectly sent, the customer is responsible for the cost of returning the product.
If you received a damaged, defective, or incorrect item, please contact us as soon as possible and provide photographs and your order details so that we can review the issue and determine the appropriate solution.
Refunds
Once your returned product is received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless required otherwise by applicable law.
Non-Returnable Items
Certain products may not be eligible for return where they have been opened or used, particularly products subject to hygiene or health-related restrictions. Any legally required consumer rights remain unaffected.
Order Cancellations
Orders cannot be cancelled after they have been placed. Please review your products, quantities, shipping address, and order details carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable law.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.
Contact Us
For return or refund requests, please contact Beauty Aurex through the contact information provided on www.beautyaurex.shop.
Last updated: August 21, 2026.